DJs Cleaning Service

DJs Cleaning Service - Cleaning Service

Privacy & Cookie Policy

   

DJs Cleaning Service Limited are committed to protecting and respecting your privacy.

DJs Cleaning Service, 9 Britanna Terrace, Houghton Le Spring, DH4 6LJ is the data controller and responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We have appointed a data privacy coordinator who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy coordinator using the details set out below.


1. IMPORTANT INFORMATION AND WHO WE ARE

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy coordinator in the following ways:

Legal Name:  DJs Cleaning Service Limited

Email address: contact@djscleaningservice.co.uk

Postal address: DJs Cleaning Service, 9 Britannia Terrace, Houghton Le Spring, DH4 6LJ

Telephone number: 0191 495 7858


Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 25 August 2019.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


Third-party links

Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave one of our websites, we encourage you to read the privacy policy of every website you visit.


2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

· Contact Data includes name, billing and service address, email address and telephone numbers

  • Financial      Data includes bank account and payment card details
  • Transaction      Data includes details about payments to and from      you 
  • Technical Data includes internet protocol (IP) address, browser type and      version, time zone setting and location, operating system and platform,      and other devices you use to access our websites


If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with service). In this case, we may have to cancel a service you have with us.


3. HOW IS YOUR PERSONAL DATA COLLECTED?

you may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise, including face-to-face contact. This includes personal data you provide when you:

  • apply for our products or services
  • subscribe to our service or publications
  • request marketing to be sent to you
  • enter a competition, promotion or survey; or
  • give us some feedback or complaint

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where      we need to perform the contract we are about to enter into or have entered      into with you.
  • Where      we need to comply with a legal or regulatory obligation.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan (or may in the future plan) to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

  

Purpose / Activity


Type of Data


Law basis for processing

 

Register you as new client


1 - Identity
 2 - Contact 


Performance of a contract with you

 

To process and deliver your service

  1 - Manage Payments, fees and charges
 2 – Collect and recover money owed to us.

 


1 – Identity
 2 – Contact
 3 – Financial
 4 – Transaction
 5 – Marketing and Communications


1 – Performance of a contract
 2 – Necessary for our legitimate interest (including to recover balance owed   to us)

 

To manage our relationship with you   which will include:
 

 1 – Notifying you about changes to our terms of service and privacy policy
 2 – Asking you to leave a review or survey.

 


1 – Identity
 2 – Contact
 3 – Marketing and Communications


  1. Performance        of a contract with you
  2. Necessary        to comply with a legal obligation
  3. Necessary        for our legitimate interests (to keep our records updated and to study        how customers use our products/services

 

To enable you to enter in a prize draw, competition or   complete a survey

 


  1. Identity
  2. Contact
  3. Marketing        and Communications
  4. Usage


  1. Performance        of a contract with you
  2. Necessary        for our legitimate interests (to study how customers use our        products/services)

Who do we share your data with?

DJs Cleaning Service is a company and will only share within our company. We will of course, also share your personal data with the DJs Cleaning Service cleaner providing the cleaning service to you from time to time, and sub-contractors we engage to help provide the cleaning service as required and agreed with you.

Also for our legitimate interests, we may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, IT service providers, accountants, auditors and lawyers. We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal      Third Parties as set out in the Glossary.
  • External      Third Parties as set out in the Glossary.
  • Third      parties to whom we may choose to sell, transfer, or merge parts of our      business or our assets. Alternatively, we may seek to acquire other      businesses or merge with them. If a change happens to our business, then      the new owners may use your personal data in the same way as set out in      this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

COOKIES

A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer or mobile device. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address.

Our website uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the website and ways that we can improve your experience. This cookie collect information anonymously and generates reports detailing information such as the number of visits to the system, where visitors generally came from, how long they stayed on the system, and which pages they visited. They place several persistent cookies on your computer’s hard drive. It does not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent this third party cookie from logging your visits. For more information on Google Analytics cookies, see the official Google Analytics page (link to https://analytics.google.com/analytics/web/).

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the relevant social media sites (Twitter, Facebook and Google +) will set cookies through our website which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies

  

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being client.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

If you wish to exercise any of those rights (as further detailed in the Glossary), please contact us  

NO FEE USUALLY REQUIRED

You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.